> ## Documentation Index
> Fetch the complete documentation index at: https://dogoodthings.co.nz/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Client guide: what to expect

> The operating manual for the engagement: what happens when, how we communicate, and what makes the system move faster.

You've signed, or you're about to. This section is the operating manual for the engagement: what happens when, how we communicate, and the small things on your side that make the whole system move faster.

## What this section covers

<CardGroup cols={2}>
  <Card title="Getting started" icon="list-check" href="/guide/getting-started">
    The access and assets we need before kickoff, which is the single biggest factor in how fast week one moves.
  </Card>

  <Card title="Kickoff" icon="flag-checkered" href="/guide/kickoff">
    The one 90 minute session where we align on goals, the customer, the product, and guardrails.
  </Card>

  <Card title="Operating rhythm" icon="arrows-rotate" href="/guide/operating-rhythm">
    The weekly update, monthly review, and quarterly plan that keep everyone honest.
  </Card>

  <Card title="Feedback & comms" icon="comments" href="/guide/feedback-comms">
    Where conversations happen and how to review work so it ships quickly.
  </Card>

  <Card title="Common pitfalls" icon="triangle-exclamation" href="/guide/common-pitfalls">
    The handful of things that slow growth systems down, all of them avoidable.
  </Card>
</CardGroup>

## The shape of the engagement

The first six weeks are front-loaded. Access, kickoff, the groundwork, and channels going live all happen in that window, so you'll hear from us a lot and we'll need decisions from you quickly.

After that it settles into the rhythm: a weekly async update you can read in two minutes, a monthly review where we look at the agreed numbers together, and a quarterly session to set the next quarter's plan. Meetings are few and short by design, because the work happens between them.

<Tip>
  **One principle to remember**

  The speed of your feedback is the single biggest lever you control. Every approval that takes two days instead of five keeps the test-and-learn loop at full speed. If you only internalise one page of this guide, please make it [feedback & comms](/guide/feedback-comms).
</Tip>